Shipping & Delivery Policy
Shipping Country:
This shipping policy is valid for The United Kingdom. Currently we do not provide international shipping.
Below you will find the average delivery time of all our packages:
- Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
- Order handling time: 1 to 2 business days, (Monday to Friday). After this time, the shipment is delivered to the carrier company and is ready for transit.
- Transit time: 7 to 8 business days, (Monday to Friday).
We use the following carriers parties:
-DHL
-UPS
-FedEx
-Royal Mail
Shipping costs
Shipping is free within The United Kingdom. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.
Tracking your order
You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track you order page which you can use to track your package.
Please contact us via email at support@thomwood.com if you have any questions about your order and shipment. Our service team is happy to assist you.
Boutique Name: Thomwood
Address: Joop Geesinkweg 201, 1114AB, Amsterdam, The Netherlands
E-mail: support@thomwood.com
Phone number: +4407878680910
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day