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30 Day Refund and Return Period: From the day you received the product, you have 30 days to request a refund or exchange. After this 30-day period, we unfortunately cannot offer refunds or exchanges. Money will be refunded in the same way you paid. Please contact us at support@thomwood.com to initiate a return or exchange
Validity for refunds and returns: To be eligible for a refund or exchange, the item must be unused. An item that is not in its original condition, damaged or missing parts not caused by our fault cannot be refunded.
Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect. Check the policy here
We offer Free shipping on every order to United Kingdom
Our processing time is 1-2 business days and our shipping time is 7-8 business days. We make every effort to deliver your package as soon as possible!
Each order is carefully tracked and assured of a track & trace number. After processing, you will receive an e-mail with your tracking number.
